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Panamail FAQ

  • What is required for opening an account?
    You will need to complete our online registration form and submit a copy of your ID/passport. If the account is for a foreign company, please also send us a copy of its incorporation certificate.
  • Can I visit your office?
    Yes, absolutely. We are happy to welcome you at our World Trade Center office from Monday to Friday. Please schedule your visit by submitting the contact form or sending us an email.
  • Do you have meeting rooms available?
    No, at this stage our services are limited to virtual offices. We do not offer meeting rooms or physical offices. However, this service is planned for the near future.
  • How can I use my Panama phone number?
    Our phone numbers can be used with the following options: - Voicemail (personalized greeting) - Call forwarding to another phone number (low fees) - Call forwarding to a computer or smartphone device (for free)
  • How does the Shared Voicemail (Basic Plan) work?
    This is a Panama phone number with a standard greeting message (not personalized). The callers are asked to include the name of the person or company they are trying to reach, in order to forward the voice message.
  • During what hours can mail be received?
    Mail can be received during our regular office hours: Monday to Thursday 10AM-5PM and Fridays 9AM-3PM. No mail is received over the weekend.
  • Do you offer utility bills?
    Yes. We can provide you with a separate contract for your phone line (Premier and Platinum plan only). You will receive a monthly phone bill in your name and address in Panama.
  • Is there a monthly payment option?
    No, all our service plans are based on a yearly term.
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